1. Where we ship

We deliver to most countries worldwide. Available destinations are shown at checkout after you enter your address. If your country does not appear, email support@ladyfashionshop.com and we will confirm whether we can ship to you.

We do not ship to PO boxes in some regions, and we may be unable to deliver to certain remote areas or addresses flagged by our fraud screening. If we cannot ship to your address, we will contact you and cancel or refund the order.

2. Processing and dispatch

Orders are processed and dispatched within 2–3 business days after payment is confirmed. Business days exclude weekends and public holidays. During seasonal sales, new collection launches, and peak periods, processing may take up to 5 business days.

• You will receive an order confirmation email as soon as your order is placed.
• A dispatch confirmation email with a tracking number (where available) is sent when your parcel leaves our fulfilment centre.
• Made-to-order or personalized items may add 2–5 business days to processing before dispatch.
• Orders placed on weekends or public holidays begin processing on the next business day.

3. Delivery times

Delivery times below are estimates counted from the dispatch date, not the order date. They exclude processing time and any customs clearance. Actual delivery can be longer during peak seasons, bad weather, or carrier disruptions.

4. Shipping costs and free shipping

Shipping costs are calculated at checkout based on your destination, the size and weight of your order, and the service selected. The exact cost is shown before you confirm payment.

• Free UK shipping is available on orders over £25 after discounts, before any duties or taxes.
• Free shipping thresholds for other regions, where offered, are shown at checkout.
• If a return brings a free-shipping order below the threshold, the standard shipping cost may be deducted from the refund.
• Shipping charges are non-refundable except where the return is due to our error or a confirmed fault.

5. Tracking your order

Once your order is dispatched, you will receive a confirmation email with a tracking number and, where available, a direct link to monitor your parcel. Tracking updates can take up to 24–48 hours to appear after dispatch, especially for international shipments.

If your tracking has not updated for more than 7 working days, contact us with your order number and we will open a trace with the carrier.

6. Duties, taxes, and customs

For orders shipped outside the UK, the recipient is responsible for any applicable import duties, taxes, VAT, or customs clearance fees. These charges are set by your local customs authority and are not included in our product or shipping prices.

If duties or taxes are not paid and the parcel is returned to us or abandoned by the carrier, we may be unable to refund the original shipping cost, and any return costs charged by the carrier may be deducted from your refund.

7. Address accuracy

Please check your delivery address carefully before confirming your order. We ship to the address entered at checkout and cannot redirect a parcel once it has been dispatched.

• If you notice an error, email us immediately. We can only amend an address before the order enters processing.
• If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.
• We are not responsible for parcels delivered to an address that was entered correctly at checkout but is not where you intended to receive the order.

8. Split shipments

If your order contains items with different processing times or is shipped from more than one location, we may split it into separate parcels at no extra shipping cost to you. You will receive a tracking number for each parcel dispatched.

9. Delays, lost, or stuck parcels

Occasionally parcels are delayed by carrier volume, weather, customs, or incorrect address information. If your tracking shows no movement for more than 7 working days, or your parcel has not arrived within the upper delivery estimate plus 5 working days, contact us with your order number.

We will open an investigation with the carrier. If a parcel is confirmed lost, we will offer a replacement or a full refund, including shipping, once the carrier's claims process is complete. This usually takes 10–15 business days for domestic shipments and up to 30 business days for international shipments.

10. Shipping FAQ

11. Contact us

If you have any questions about shipping or delivery, email us with your order number and destination country so we can help quickly.

Email: support@ladyfashionshop.com