Return window

You may return an item within 30 days of the delivery date. This applies to customers worldwide; there is no separate shortened window for international orders. The delivery date is the date the carrier records the parcel as delivered to your address, not the date the order was placed.

Returns sent after the 30-day window may be refused or, where accepted at our discretion, processed with a partial deduction. If you are close to the deadline because of a carrier delay, contact us before the window closes so we can note your case.

Condition requirements

To be accepted, a returned item must be in resalable condition. Please check the following before you pack your parcel:

• All brand tags, labels, and hang tags are still attached and undamaged.
• The item is unworn, unwashed, and free of makeup, perfume, deodorant, and smoke or pet hair.
• The item is returned in its original packaging, including any dust bags, belts, or detachable accessories.
• A short note is enclosed stating whether you want a refund or an exchange, plus your order number.

How to start a return

1. Email support@ladyfashionshop.com within 30 days of delivery with your order number and the item you want to return.
2. Tell us whether you want a refund or an exchange, and include your usual size if you are exchanging.
3. We reply with return instructions and the return address. Please do not send items back before you receive these instructions.
4. Pack the item securely with all tags and original packaging, and enclose your note.
5. Ship the parcel using a trackable service and keep the tracking number until your refund or exchange is complete.

Refunds

Once your return arrives and passes inspection, we process the refund within 3–5 business days. Refunds are issued to the original payment method used at checkout. Your bank or card provider may take a further 5–10 business days to post the credit, depending on your region.

Refunds cover the price paid for the returned item. Original shipping charges are refunded only when the return is the result of our error—for example, a wrong item, a damaged item, or a manufacturing fault.

If your order qualified for free shipping because it met a minimum spend, and your return brings the order below that threshold, the standard shipping cost may be deducted from your refund.

Exchanges

We are happy to exchange an item for a different size or color where stock allows. Exchanges are subject to availability, so we recommend contacting us early. If the replacement item is priced differently, we will confirm any balance or additional payment with you before dispatch.

For exchanges, the customer covers the cost of returning the original item. If the exchange is caused by our error, we cover return shipping and send the replacement at no charge.

Faulty, damaged, or incorrect items

Please inspect your order as soon as it arrives. If an item is faulty, damaged in transit, or not what you ordered, contact us within 5 working days of delivery (within 10 working days for customers outside the UK) with your order number and clear photos of the issue and the packaging.

For confirmed faults or our errors, we cover return shipping and offer a replacement or a full refund, including the original shipping cost. Please keep all inner and outer packaging and tags until the case is resolved, as the carrier may require them for a damage claim.

Non-returnable items

For hygiene, safety, and customization reasons, the following items cannot be returned unless they are faulty or were sent in error:

• Personalized or made-to-order items, including embroidered, monogrammed, or custom-sized pieces.
• Underwear, bodysuits, and swimwear where the hygiene seal has been removed or broken.
• Pierced earrings and other intimate accessories.
• Items marked final sale or clearance at the time of purchase.
• Gift cards and digital vouchers.

Return shipping costs

Unless the return is due to our error or a confirmed fault, the customer is responsible for return shipping costs. We recommend a trackable service, as we cannot process a refund for a parcel that never reaches us.

If you use our prepaid return label where one is offered, the label cost is deducted from your refund. Original outbound shipping charges are non-refundable except in cases of our error.

International returns

We accept returns from customers worldwide within the same 30-day window. Please mark the parcel clearly as a returned good on the customs declaration, using the wording your postal service provides for returned merchandise. If a parcel is sent back without the correct declaration and customs charges are applied, the parcel may be refused and returned to you.

Import duties and taxes paid on the original order are handled by your local customs authority and are not refunded by us. If you believe you are entitled to a duty refund, please contact your local customs office directly.

Late or missing refunds

If you have not received a refund within 10 business days of our confirmation email, please check your bank account and card statement first, then contact your bank or card provider, as processing times vary. If the refund still cannot be located, email us at support@ladyfashionshop.com with your order number and we will investigate.

Returns FAQ

Contact us

If you have any questions about this policy, or you are unsure whether your item qualifies for a return, email us before sending anything back. Include your order number and a short description of the issue so we can help quickly.

Email: support@ladyfashionshop.com