Help centre
Frequently Asked Questions
Find quick answers about LadyFashion Shop, payment and security, shipping, returns and refunds, sizing and fabrics, personalized items, and how to reach us. If your question is not covered here, email support@ladyfashionshop.com and we will help.
Fast answers
Most questions about orders, delivery, and returns are answered below.
Fit help
Size charts and fit notes are on every product page, and support can compare styles for you.
Secure checkout
Payments are encrypted and processed by PCI-DSS compliant providers.
Still stuck?
Email support@ladyfashionshop.com with your order number and question.
About us & our service
Who is LadyFashion Shop?
LadyFashion Shop is an online women's clothing store offering dresses, tops, denim, bottoms, outerwear, and accessories. We focus on wearable trends, clear fit guidance, and practical styling for work, weekends, events, and travel.
Where do you ship from?
Orders are dispatched from our fulfilment centre. Where an item is stocked in more than one location, we route it to the warehouse closest to your delivery address where possible.
Which countries do you deliver to?
We deliver to most countries worldwide. Available destinations are shown at checkout after you enter your address. If your country does not appear, email support@ladyfashionshop.com and we will confirm.
Do you have a physical store?
LadyFashion Shop operates online at ladyfashionshop.com. All orders, returns, and customer support are handled through the website and email.
Payment & security
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express, plus the additional payment methods shown at checkout for your region.
Are there any additional taxes or fees at checkout?
The price you see at checkout includes the item price and any shipping shown before you confirm. For orders outside the UK, import duties and taxes may be charged by your local customs authority on delivery and are not collected by us.
Is my payment information secure?
Yes. Our website uses SSL encryption, and payments are processed by PCI-DSS compliant providers. We do not store full card numbers on our servers.
Can I change or cancel my order after placing it?
Contact us immediately at support@ladyfashionshop.com. We can only modify or cancel an order if it has not yet entered processing. Personalized or made-to-order items begin production quickly and may not be cancellable.
Shipping & delivery
What shipping methods do you use?
We use trackable postal and courier services for all orders. The service available for your destination is shown at checkout.
How long does processing take?
Orders are processed and dispatched within 2–3 business days after payment is confirmed. Peak seasons and made-to-order items may take up to 5 business days.
How long does delivery take?
UK orders typically arrive in 3–5 working days after dispatch, EU orders in 5–10 working days, and most other destinations in 10–20 working days. These are estimates and can vary by destination and season.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number and, where available, a direct link to monitor your parcel. Tracking can take 24–48 hours to update.
Do you offer free shipping?
Yes. Free UK shipping is available on orders over £25 after discounts. Any free shipping thresholds for other regions are shown at checkout.
What if my parcel is lost or stuck in transit?
Contact us with your order number if tracking has not updated for 7 working days or the parcel has not arrived within the upper estimate plus 5 working days. We will investigate with the carrier and offer a replacement or refund if the parcel is confirmed lost.
Returns & refunds
What is your return policy?
You can return an item within 30 days of delivery, provided it is unworn and has all brand tags and original packaging. Refunds or exchanges are available once the return is received and inspected.
How do I start a return?
Email support@ladyfashionshop.com with your order number and the item you want to return. We will reply with return instructions and the return address before you ship anything back.
Who pays for return shipping?
The customer covers return shipping unless the return is due to our error or a confirmed fault, in which case we cover it.
How long does a refund take?
We process refunds within 3–5 business days of receiving and inspecting the return. Your bank may take a further 5–10 business days to show the credit.
How will I receive my refund?
Refunds are issued to the original payment method used at checkout.
What if I receive a defective or incorrect item?
Contact us within 5 working days of delivery (10 working days outside the UK) with your order number and clear photos. We will arrange a replacement or a full refund, including return shipping.
Personalization
Do you offer personalized or made-to-order items?
Selected items can be personalized or made to order, such as monogrammed pieces or custom sizing. Available options are shown on the product page.
How do I order a personalized item?
Choose the personalization options on the product page and enter your details during checkout. Please double-check spelling, sizing, and placement before confirming, as personalized items cannot be changed once production begins.
How long does personalization take?
Personalization usually adds 2–3 business days to processing. During peak seasons, this may extend to 5 business days.
Can I return a personalized item?
Personalized and made-to-order items are final sale and cannot be returned or refunded unless they arrive faulty or were produced incorrectly on our side.
Sizing & fabrics
What sizes do you offer?
We offer a range of sizes across our categories, typically from XS to XL, with additional sizes on selected styles. Available sizes are listed on each product page.
How do I find the right size?
A size chart and fit notes are available on every product page. Compare the measurements with a garment you already own and like, and contact support if you are between sizes.
What fabrics do you use?
Fabric content varies by style and is listed on each product page. We look for fabrics that balance comfort, durability, and easy care, and we include care guidance with every item.
Will the color match the photos exactly?
We photograph products as accurately as possible, but screen settings and lighting can cause slight color variation. Minor differences in shade, texture, and pattern placement are normal and are not considered faults.
How should I care for my garments?
Follow the care label on each item. In general, wash less often when possible, use appropriate temperatures, air-dry delicate pieces, and store items neatly to help them keep their shape and color.
Contact & bulk orders
How can I contact customer service?
Email support@ladyfashionshop.com for pre-sale or after-sale questions. Include your order number if your question is about an order, and we usually reply within 1–2 business days.
Do you offer discounts for bulk or wholesale orders?
Yes, we offer special pricing for larger orders, such as bridal parties, events, or studio wardrobes. Email support@ladyfashionshop.com with the styles, sizes, and quantities you need for a quote.
Can I request a style or size that is out of stock?
Email us with the product name and size you are looking for. We will let you know whether a restock is expected and can suggest similar styles in the meantime.
General questions
When will my order be processed?
Orders are processed promptly after payment confirmation, usually within 2–3 business days. Personalized orders begin production immediately upon confirmation.
Can I change my delivery address after ordering?
We can only amend an address before the order enters processing. Email us immediately with your order number and the correct address.
I have a question that is not covered here. What should I do?
Email support@ladyfashionshop.com with your question and, if relevant, your order number. Our team will get back to you within 1–2 business days.
Looking for full policy details? Read our Return & Refund Policy, Shipping & Delivery Policy, Privacy Policy, and Terms of Service.
Still have a question?
Email our support team with your order number and question. We usually reply within 1–2 business days.
Email support@ladyfashionshop.comLast updated: October 2026. Please check this page periodically for changes.