At Lady Fashion Shop, we’re committed to making your shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using premium carriers to ensure your fashion items arrive in perfect condition.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included

International Customers: Please note that customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient.

Returns & Exchanges

We want you to love every purchase from our curated collections of women’s fashion and lifestyle products. If you’re not completely satisfied, we offer a hassle-free returns process.

Eligibility

To qualify for a return or exchange:

  • Request must be made within 15 days of receiving your order
  • Items must be unworn, unused, and in original condition
  • Original packaging and tags must be intact
  • Original receipt or proof of purchase must be included

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Jewellery (unless faulty)
  • Hats (unless faulty)
  • Candles & diffusers (unless faulty)
  • Intimate apparel (basics, joggers & leggings, loungewear) without intact hygiene seals

Returns Process

  1. Initiate Your Return:

    Email our customer service at [email protected] within 15 days of receiving your order.

    Use subject line: “Return Request – [Your Order Number]” and include:

    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Authorization:

    We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.

  3. Package Your Items:

    Securely pack the items in their original packaging with the RMA number clearly visible on the outside.

  4. Ship Your Return:

    Send the package to our returns center at:

    Lady Fashion Shop Returns
    38 University Rd
    Belfast, GB CH3A 2QZ

    We recommend using a trackable shipping service as you’re responsible for return shipping costs.

Exchanges Process

Follow the same steps as returns, clearly stating in your email that you’d like an exchange and specifying:

  • The item(s) you wish to exchange
  • The replacement item(s) you’d like (including size/color)

Note: Exchanges are subject to availability. If your requested item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply)

Damaged or Faulty Items

If you receive a damaged or faulty item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement at no cost to you.

International Returns

Customers returning items from outside the UK:

  • Mark the package as “Returned Goods” to avoid customs charges
  • Include all original documentation
  • We cannot refund original shipping costs or any customs/duties paid

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for shopping with Lady Fashion Shop – where contemporary style meets exceptional service.